Privacy Policy

Effective Date: 10 April 2025

Welcome to Longeveau!
We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, whether through our website, email, or during your stay.

1. Who We Are

Longeveau is a leisure and hospitality provider, offering accommodation, events, and activities at our estate in [insert location]. For the purposes of data protection laws, we are the data controller of your personal information.

If you have any questions, please contact us at:

Longeveau
Chem. de Longeveau, 16390 Pillac, France
Email: bonjour@longeveau.com
Phone: (+33) (0)5 45 98 55 13

2. What Information We Collect

We may collect the following types of information:

  • Personal identification details: Name, address, email, phone number.

  • Booking details: Arrival and departure dates, room or event bookings.

  • Payment information: Payment method, transaction details (Note: we do not store full payment card details).

  • Marketing preferences: Consent for newsletters or special offers.

  • Website usage data: IP address, browser type, pages visited (via cookies – see our Cookie Policy).

  • Correspondence: Any communications you send to us, including inquiries and feedback.

3. How We Use Your Information

We only use your information for purposes permitted by law, including:

  • To process bookings and manage your stay.

  • To respond to your inquiries and requests.

  • To send you updates about your booking.

  • If you opt in, to send you occasional newsletters or special offers.

  • To improve our services and website experience.

  • To comply with legal obligations (such as tax or safety regulations).

4. Sharing Your Information

We respect your privacy. We only share your information:

  • With trusted service providers (e.g., payment processors, booking platforms).

  • If legally required, such as to comply with regulations.

  • If you have given us your consent.

We do not sell your personal information to third parties.

5. How We Store & Protect Your Data

We are committed to keeping your data secure. We use a combination of technical and organisational measures to protect your personal data against loss, theft, and unauthorised access.

Your data is stored on secure servers within the European Economic Area (EEA). Where we work with third-party providers outside the EEA, we ensure appropriate safeguards are in place.

We only keep your information for as long as necessary to fulfil the purposes described above, unless longer retention is required by law.

6. Your Rights

Under data protection laws, you have the right to:

  • Access the personal data we hold about you.

  • Correct any inaccurate or incomplete data.

  • Request deletion of your data (“right to be forgotten”).

  • Object to or restrict certain uses of your data.

  • Withdraw your consent at any time (where processing is based on consent).

  • Request data portability, where applicable.

To exercise your rights, please contact us at [Insert Email].

7. Cookies

Our website uses cookies to enhance your experience and gather usage statistics. For more details, please see our Cookie Policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” at the top of the page. We encourage you to review this policy regularly.

9. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please get in touch:

Chem. de Longeveau, 16390 Pillac, France
Email: bonjour@longeveau.com
Phone: (+33) (0)5 45 98 55 13

You also have the right to lodge a complaint with your local data protection authority. In France, this is the CNIL (Commission Nationale de l’Informatique et des Libertés).